A COVID-19 update: Read more…

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January 17 2024
January 17 2024 4 Key Strategies to Reduce the Carbon Footprint of Hotels

Reducing the carbon footprint of hotels is important for a number of reasons. According to the Sustainable Hospitality Alliance, the hospitality industry accounts for around 1% of global carbon emissions. While 1% may seem like a small number, it’s relatively significant given that over 90% of carbon emissions come from energy, agriculture, forestry, and land […]

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December 20 2023
December 20 2023 Hotel Guest Experience Journey Mapping: How to Map 7 Essential Touchpoints

The hotel guest journey can be likened to an extended road trip. Beyond the basics of finding a room, booking a room, and staying for one or two nights, the entire hotel guest journey covers multiple guest touchpoints that occur during and after their stay. Hotel guest journey touchpoints consist of any interaction or point […]

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November 13 2023 A Guide to Mobile Room Key Technology in Hotels

The Benefits of Mobile Room Key Integration Into Guest Rooms Mobile room keys have become a staple technology across many types of hotels. Global hotel chains like Marriott, Hilton, IHG, and AccorHotels, as well as luxury resorts like The Ritz-Carlton, Four Seasons, and Mandarin Oriental, have all adopted mobile room keys for guests. Using cell […]

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October 19 2023 Virtual Reality in the Hotel Industry: Integrations to Know

Integrate Virtual Reality for Powerful New Guest Experiences Virtual reality in the hotel industry is no longer a futuristic concept. It’s here, and it’s transforming the guest experience — even before they book their accommodations. The integration of virtual reality in hotels isn’t just about entertainment. It extends to various aspects like bookings, tours, and […]

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August 14 2023 How to Connect Chromecast, Roku, and Apple TV to Hotel WiFi: A Comprehensive Guide

Step-By-Step Instructions for Connecting Your Favorite Streaming Devices If there’s one trend that’s evolving the delivery of in-room entertainment for hotel guests, it’s enabling the connection between guests’ preferred streaming services and the hotel room’s TVs and WiFi networks. Unfortunately, connecting streaming services and devices like Roku, Apple TV, and Chromecast to hotel WiFi networks […]

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July 26 2023 Service Robots in the Hotel Industry: Key Examples and Advantages

  As the hospitality industry continues to devise new and innovative solutions, service robots in hotels are becoming increasingly adopted to enhance guest experiences and streamline the efficiency of day-to-day operations. From assisting with luggage transport to automating front desk processes, there’s a lot to unpack with the utilization of robots in hotels and the […]

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July 15 2023 7 Trends for the Future of Hotel Guest Room Technology

  Hotel guest room technology has advanced dramatically in recent years, revolutionizing the hospitality sector and transforming what it means to offer remarkable stays. Today, hotels now have access to an array of automated, AI-driven, and mobile technologies that can improve guest experiences while streamlining their operations. From smart thermostats that optimize temperature control to […]

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June 8 2023 How Hotel Automation Can Streamline Your Hospitality Workflow

As hospitality continues to evolve and adapt to changing guest expectations, savvy hoteliers are always on the lookout for innovative ways to improve their operations while enhancing guests’ stays. One promising solution that has gained traction in recent years is hotel automation, which leverages the latest technological advancements to streamline various aspects of the hospitality […]

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June 3 2023 An Expert Guide to Millennial Travel: 6 Important Millennial Hotel Trends

  Millennial travel has rapidly evolved in recent years, with this generation seeking unique and authentic experiences that differ from the traditional tourism industry. There are several compelling trends that are a driving force behind millennial travel, prompting hospitality providers to rethink how they approach and accommodate this massive demographic. Especially notable compared to older […]

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April 12 2023 8 Gen Z Hotel Travel Trends & Habits You Need to Know

Generation Z, more commonly known as “Gen Z” or “zoomers,” is the younger demographic cohort that comes after the Millennials. According to Pew Research, this demographic consists of people born between 1997 and 2012, so most Gen Zers are currently in their late teens and early twenties. Travel-savvy and adventurous, the Gen Z cohort is […]

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March 23 2023 What is Bleisure? Preparing Hotel Work Spaces for Bleisure Travel

Bleisure travel – the newfound way of combining business and leisure travel – is on the rise in the hospitality industry. As working remotely becomes increasingly common and the gig economy breeds more freelancers and digital nomads, the modern workforce as we know it is melding both work and pleasure amid their travels. What Exactly […]

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February 25 2023
February 25 2023 Hotel WiFi Not Working? Find Out Why and What You Can Do About It

Hotel WiFi connectivity is an essential service for modern hotel guests. Great connectivity has become a standard amenity for all types of travelers — when a hotel’s WiFi fails to work on a guest’s device, it can be a frustrating experience. Each hotel has its own WiFi infrastructure, which may be maintained internally by a […]

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February 10 2023 The Importance of Well-Maintained Business Centers in Hotels 

Hotel business centers have grown to become an essential commodity for guest satisfaction and experience. These hubs provide a dedicated space for business travelers to take care of essential duties and tasks, such as taking conference calls, printing important documents, or hunkering down to focus on work. These centers are not limited to executives and […]

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January 13 2023 How do Hotels Get WiFi in Every Room? Hotel WiFi Infrastructure

How do Hotels Get WiFi in Every Room? Deploying a hotel WiFi network is both an art and a science. It demands the right balance of tech selection and tech utilization, all in an effort to maximize connectivity, reliability, and security. WiFi technology today is vastly different than it was just a few years ago. […]

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September 23 2022 How to Increase Hotel WiFi Speed

Public perception of hotel WiFi is not very positive. Like airplanes, airports, and other public spaces with free WiFi, the reputation of hotel WiFi for slow connections and poor reception can cheapen the overall guest experience.  Today’s hotel guests depend on WiFi like they depend on air to breathe. Spotty WiFi during a hotel stay […]

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September 16 2022 Angry Guests in Hotels: How to Refocus After Hotel Guest Complaints

It’s a hotelier’s worst nightmare. A guest is mad about a failure of service, and they’re letting everyone within earshot know. How should a hotel associate handle an angry guest?  It’s not always going to be easy — the day-to-day experience of the hospitality industry can be mentally and physically taxing, especially when dealing with […]

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September 8 2022 The Importance of Brand Campaigns: Leveraging Alternative Branding Strategies

No matter how good of service a business provides, successful marketing doesn’t just happen in a vacuum. In order to be successful, businesses need to carefully and methodically approach their marketing. Successful marketing is done through executing the right blend of strategies — and doing so consistently. Finding the right formula for a business can be […]

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September 7 2022 The Best 7 Morning Habits of Highly Successful People

Working in the hospitality industry is not easy. Work is physically exhausting, and employees focus solely on putting guest’s needs first, helping them get what they need while providing an exceptional experience. That constant focus on a patrons’ needs can be mentally challenging and fatiguing, which may put hospitality employees at risk of burnout. Beginning […]

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August 11 2022 Strategic Management Skills for Tourism, Hospitality, and Events

Management isn’t easy. Applying good management is even tougher. Mastering management is nearly impossible. To become the best manager possible, one must constantly analyze themselves, focusing on what’s working and what’s not. Most of the time, managers are the ones in charge — making this level of self-reflection nearly impossible. Thus, achieving growth in a […]

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July 27 2022 How to Manage Post-Pandemic Workplace Trends In Hospitality

Hospitality businesses are subject to a wide range of changing business practices. Facing new consumer demands, growing competition, and stringent regulatory requirements, hospitality professionals must adapt. This blog post will explore post-pandemic trends that have the potential to transform your workplace. We’ll touch on everything from disruptive technologies like artificial intelligence and machine learning, to […]

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July 15 2022 Overcoming the 5 Biggest Challenges Facing the Hotel Industry With Technology

The hotel industry is in a constant state of advancement, whether in the form of luxury, customer care, or innovation. To keep up with societal shifts, hoteliers must keep pace with ever-changing technology and innovation trends. Any challenge tied to a franchise’s success and revenue can pose a major threat to its advancement. The 2020 […]

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June 21 2022 How to Choose WiFi Extenders for Hotel Rooms

Research shows that today’s hotel guests expect intuitive WiFi access in their hotels. In a study by Hotel WiFi in 2019, researchers determined that more than 90 percent of hotel owners have experienced an increase in the demand for good WiFi connectivity from customers. To meet this need, hotels need the appropriate network infrastructure. One […]

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March 1 2022 How High Availability Clusters Positively Impact the Guest Experience

Technological glitches can turn a glowing 5-star guest review into a devastating 1-star rant. When guests stay in a hotel, they expect everything to go smoothly. This means efficient check-in processes, a stay with reliable modern amenities, and a seamless check-out experience. Any sort of hiccup, like a data interruption, can negatively impact guest experience. […]

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February 1 2022 Top 5 Service Recovery Strategies to Improve Guest Experience

Every service industry professional wants both their day and workplace to run smoothly. However, that isn’t always a guarantee. When a guest isn’t satisfied with your services, you need to recuperate with a good service recovery strategy. These strategies provide a solution to your unhappy customer, reduce customer complaints, and promote customer loyalty and satisfaction. […]

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April 5 2021 How to Start a Hotel Business? What Are Average Startup Costs?

Starting your own hotel extends well beyond offering a place for people to sleep. Successful hotel businesses center on providing an exceptional experience that exceeds guests’ expectations, whether they’re vacationing tourists or business travelers. Like any hospitality business, entrepreneurs must exercise a sense of empathy and know their target customers’ needs. The type of guests […]

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March 29 2021 5 Digital Technology Trends Reshaping the Hospitality Industry

Not only is it critical to stay on top of the latest technology trends in hospitality, but given the highly competitive nature of the industry, hotel entrepreneurs and managers need to evolve alongside these trends. Between augmented and virtual reality, AI-driven automation, and IoT integrations that streamline the guest experience, the technology trends and cutting-edge […]

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January 12 2021 5 Things to Consider When Choosing Managed Internet Services

Maintaining a secure and effective internet network is a rather difficult job if you lack the know-how. Most businesses understand this is something they cannot often handle themselves. To ensure their WiFi is up and running, most organizations decide to go with a managed internet service. Investing in managed internet should guarantee high-performance internet connectivity […]

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January 8 2021 Leadership Skills to Advance Your Career in the Hospitality Industry

Great leaders are people whom one would never expect to lead. They come from all walks of life and usually never end up following the predetermined path to leadership. Now, some people are born leaders, but more often than not, leaders are people who wish to see change and use that fire inside of themselves […]

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January 5 2021 How to Run a Hotel Business Successfully

Unlike retail shops and restaurants, running a successful hotel business requires a unique set of entrepreneurial and leadership skills. Having a convenient location, great amenities, and a solid business plan is one thing. But how you go about organizing your team and delivering impeccable guest experiences is another. With more than 74,000 hospitality providers in […]

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December 9 2020
December 9 2020 Types of Wireless Site Surveys: Which is Best for Hotel WiFi

Picture this: You are on a business trip, pacing back and forth across your hotel room floor while you take a very important business call. The person on the other end of the line is just about to give you a piece of crucial information when all of a sudden… they cut off mid-sentence. You […]

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December 8 2020 Hotel Branding Strategy: How to Create an Alluring Brand Identity

While your personal identity sets you apart from every other individual on the planet, a brand identity can be the special factor that helps a business distinguish itself from other businesses. Much like an attitude, the ways in which you spend your time, or how you treat other people, a successful company must collect certain […]

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December 8 2020 7 Keys to Being Successful in the Hospitality Industry

Julia Sugarbaker said it best, “Hospitality is simply an opportunity to show love and care.”  There is no other industry in the world where people get to care for people the way that they do in the hospitality industry. Whether you are waiting tables at a diner, mixing drinks at a local watering hole, checking […]

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November 19 2020 How to Become a Good Hotel Manager? Develop These Important Qualities & Characteristics

To quote the award-winning author and speech-coach, Patricia Fripp, “It’s not your customer’s job to remember you, it is your obligation and responsibility to make sure they don’t have the chance to forget you.” Operating a successful hotel can be made or broken by hotel management. Like all in a management position, a hotel manager […]

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November 12 2020 Hotel Reputation Management: 3 Tools and Platforms to Keep Online Sentiment Positive

Online reputation management is a cornerstone of any successful business- be it hospitality, technology, or retail. Reputation management involves utilizing platforms (i.e. Google, Facebook, and Yelp) to monitor customer reviews. Reading reviews gives businesses insight into what is working for their consumers and what is not. A recent TripAdvisor study showed that 83% of those […]

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November 9 2020 Providing Guest WiFi as a Service: Solutions for the Hospitality Industry

Keeping your visitors and hospitality staff connected is essential. Nevertheless, the sheer number of guest devices and streaming activities makes it difficult for wireless networks to keep up. A guest WiFi as a Service platform puts the control in your hands while eliminating the headache of managing your hotel internet. Learn how high-speed WiFi solutions […]

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October 27 2020 Cox Business’ Blueprint RF Launches Upgraded WiFi Network Platform

DG2 is redefining managed WiFi with enhanced capabilities and comprehensive modern architecture. ATLANTA, Oct. 27, 2020 – Blueprint RF, a Cox Business company, today announced the launch of its new all-in-one managed WiFi platform – DG2. Built with the needs of modern hotels and other businesses in mind, this out-of-the-box solution integrates network appliances into […]

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September 9 2020
September 9 2020 Is Your Hotel WiFi Safe for Guests? How to Make Hotel Wifi Secure

Can your guests safely use their banking app on your wireless network? What happens if an unsuspecting traveler downloads malware? With cybercrime rising, a recent survey shows that 85% of hoteliers believe it’s very important “for guests to know that the hotel WiFi service they’re using is secure and able to safeguard their privacy.” However, […]

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August 20 2020
August 20 2020 What is Managed WiFi? What Solutions Do Today’s Hotels Need?

New hospitality technologies support efficient operations and stellar guest experiences. Yet, adding IoT solutions or hosting large conferences may strain your existing system. Your tech amenities won’t deliver a high return on investment without a stable and secure wireless network. Therein lies another challenge.  Overseeing your WiFi system is a full-time job. It requires time and financial […]

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June 23 2020 Internet for Hotels: How Much Does Hotel WiFi Installation Cost?

Choosing the best internet for hotels is no easy task. Along with assessing your WiFi installation cost, you need a strategy to ensure a return on your investment. However, estimating a price tag for your wireless amenities is challenging, as each building needs a custom solution. Although your final hotel WiFi cost may vary, the […]

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June 1 2020 How to Build a Hotel Guest WiFi Network That’s Secure & Reliable

Does your hotel guest WiFi network delight business and leisure clients? A stable and fast connection using the latest security protocols gives an excellent first impression of your brand. Your guests don’t have to question your internet capability because it works well as soon as they step foot on your property. But, legacy systems weren’t […]

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April 24 2020 IoT Solutions for Hotels: The Future for the Hospitality Industry

As private users embrace the internet of things (IoT), hotels look for connected solutions to add extra value. Your hotel guests want every comfort of home, including voice-activated services. Hoteliers need more ways to reduce expenses while improving customer experience. Smart technology, like IoT solutions, delivers both. According to CSGI, “94% of organizations that have […]

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April 15 2020 Hotel WiFi Network Design: Best Practices and Installation Strategies

Is it time to update your hotel WiFi network design? Boosting your internet speed or server capacity helps deliver fast WiFi to guests. But, using a system designed for offices as opposed to a custom hotel WiFi solution creates issues. It may limit your conference presenters from live streaming during the event. Or you find […]

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March 16 2020
March 16 2020 Hotel WiFi Security & Privacy: Addressing the Security Concerns of Hotel Guests

Are your guests concerned about hotel WiFi security and privacy? Travelers want convenience. But, it’s expensive and time-consuming to monitor data breaches or, worse, fraudulent activity. As more consumers use data tracking tools, their awareness about cybersecurity grows. Secure websites using HTTPS soothes some worries. Yet, customers also want to know their data is safe […]

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January 8 2020 Free or Fee-based WiFi? What HSIA Means for Hotels?

Will you adjust your hotel’s High Speed Internet Access (HSIA) pricing structure this year? As hoteliers prioritize technology investments while reducing costs in other areas, the question of free or fee-based Wifi often comes up. The answer plays a substantial role in overall guest experience and, ultimately, your hotel’s revenue. As the recent Hospitality Technology […]

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August 19 2019 Top 5 Hotel WiFi Design Mistakes and How To Avoid Them

Looking for help upgrading or installing your hotel WiFi? You’re not alone. According to a 2019 Lodging Technology Study by Hospitality Tech magazine, hoteliers are increasing their IT budgets in 2019 to invest in equipment and system upgrades. One of the core areas of investment is hotel WiFi hardware and software systems to manage the […]

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May 24 2019 Read This Before You Upgrade Your Hotel WiFi Network

Your hotel’s WiFi network is a crucial part of your guests’ experience. The hotel marketing experts at Revinate dug through over 53 million hotel reviews on sites like Yelp! and proprietary customer data from the hospitality industry. What they found was astonishing: internet-related reviews have a much lower overall score than those that don’t mention […]

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We work with several major brands and management companies, including:

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