Customer Portal
September 23 2019 10 Books to Keep You Ahead of the Game

So much about management, marketing, and entrepreneurship centers around knowing your competitors and your client base. While understanding the layout of the field and the key players involved is crucial in reaching your goals, your attitude, outlook, and the daily practices you employ can easily undermine you. To help you keep ahead of the game, […]

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September 12 2019 15 Hospitality Leaders Share Their Best Business Advice

In the hospitality industry, customer experience is king. What does it take to succeed, grow as a professional, and lead better in a business that is chaotic and ever-changing? Here’s what 15 hospitality leaders, past and present, had to say. Gray Shealy, AVP of Architectural Design and Innovation, Royal Caribbean Cruises “Respect for others will […]

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July 17 2019 Top 10 Ways to Work Smarter, Not Harder

You’ve heard it already: to get ahead in business, you need to work smarter, not harder. It’s a nugget of wisdom that applies to any area of life, but it’s become such a cliche that the idea behind the saying needs revisiting. At the end of the day, working hard isn’t what delivers your results. […]

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June 2 2019 7 Things Mentally Strong People Do

Viral blog post “13 Things Mentally Strong People Don’t Do” became a cultural phenomenon that inspired two books. Written by a social worker after the death of her husband, the list shows ways most people unconsciously make life more challenging with bad mental habits, fears, and subliminal thought patterns. We thought we’d flip the script with […]

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May 28 2019 How to Listen to Others Instead of Just Hearing Them

What’s the difference between hearing and listening? While it might seem like they’re two sides of the same coin, there’s actually a huge gap between them. The classic research on the subject, Edgar Dales’ Cone of Experience, suggests that we only remember between 25 and 50 percent of what we hear. In an hour-long meeting, […]

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