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May 7 2021 5 Strategies to Develop Resilience in a Fiercely Competitive Industry

Resilience development is a powerful strategy that enables professionals to tackle stress better, address workplace conflicts, and embrace challenges while on the job. Because professionals place work as the number one stressor in their lives, cultivating resilience is essential to overcome stress and burnout. In competitive industries like hospitality, work stress can intensify. In a […]

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May 2 2021 How to Resolve Conflict in the Workplace When Stakes are High

It’s inevitable that any hospitality business will eventually encounter some type of conflict. Research indicates that an overwhelming 85% of workers experience some degree of workplace conflict. That same report found that on average, each employee spends 2.1 hours every week (or approximately one day a month) dealing with conflict in some manner. Time is […]

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April 5 2021 How to Start a Hotel Business? What Are Average Startup Costs?

Starting your own hotel extends well beyond offering a place for people to sleep. Successful hotel businesses center on providing an exceptional experience that exceeds guests’ expectations, whether they’re vacationing tourists or business travelers. Like any hospitality business, entrepreneurs must exercise a sense of empathy and know their target customers’ needs. The type of guests […]

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March 24 2021 5 Employee Incentive Ideas to Motivate Hospitality Staff

The Hospitality industry is infamous for staffing and employee retention issues. Job burnout and dissatisfaction are frequent challenges for hospitality managers and leaders. With this in mind, it’s crucial for hotel managers and hospitality HR departments to invest in their employees well beyond just a paycheck. Below we share five employee incentive ideas that motivate […]

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March 22 2021 How to Be Successful Hotel GM and Thrive in the Hospitality Industry

As anyone in Hospitality will confirm, hotel General Managers (GMs) have their work cut out for them. According to Indeed, hotel managers typically need at least five years of on-the-job hospitality experience working in varying departments, and that’s on the early end of the career spectrum. The long and bumpy road of growing one’s career […]

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March 16 2021 7 Lifestyle Habits of Highly Productive People

For the several last decades, the idea of being productive has centered on working hard, working smart, and putting in the hours. But these productivity measures are arbitrary societal constructs that fail to acknowledge the key habits and routines that ultimately shape our lifestyle as a whole. In today’s modern mindset of working smarter and […]

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February 8 2021 7 Most Important Characteristics of Successful Entrepreneurs

Many factors can shape an entrepreneur’s success as they launch, operate, and scale their hospitality business. These factors often include the timing of their business launch, the amount of capital they can obtain, the market’s competitive nature, their supply chain’s dependability, and the current economic climate. In addition to these external factors, successful entrepreneurs have […]

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February 4 2021 How to Avoid Burnout at Work? 3 Ways to Prevent Professional Fatigue in Hospitality

The Hospitality industry is notorious for high rates of employee burnout. With most job roles being highly labor-intensive and emotionally consuming due to intense interpersonal relationships, Hospitality employees encounter higher burnout rates than most other industries. Mayo Clinic describes burnout as a state of physical or emotional exhaustion that also involves a sense of reduced […]

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January 8 2021 Leadership Skills to Advance Your Career in the Hospitality Industry

Great leaders are people whom one would never expect to lead. They come from all walks of life and usually never end up following the predetermined path to leadership. Now, some people are born leaders, but more often than not, leaders are people who wish to see change and use that fire inside of themselves […]

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January 5 2021 How to Run a Hotel Business Successfully

Unlike retail shops and restaurants, running a successful hotel business requires a unique set of entrepreneurial and leadership skills. Having a convenient location, great amenities, and a solid business plan is one thing. But how you go about organizing your team and delivering impeccable guest experiences is another. With more than 74,000 hospitality providers in […]

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December 8 2020 Hotel Branding Strategy: How to Create an Alluring Brand Identity

While your personal identity sets you apart from every other individual on the planet, a brand identity can be the special factor that helps a business distinguish itself from other businesses. Much like an attitude, the ways in which you spend your time, or how you treat other people, a successful company must collect certain […]

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December 8 2020 7 Keys to Being Successful in the Hospitality Industry

Julia Sugarbaker said it best, “Hospitality is simply an opportunity to show love and care.”  There is no other industry in the world where people get to care for people the way that they do in the hospitality industry. Whether you are waiting tables at a diner, mixing drinks at a local watering hole, checking […]

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November 19 2020 How to Become a Good Hotel Manager? Develop These Important Qualities & Characteristics

To quote the award-winning author and speech-coach, Patricia Fripp, “It’s not your customer’s job to remember you, it is your obligation and responsibility to make sure they don’t have the chance to forget you.” Operating a successful hotel can be made or broken by hotel management. Like all in a management position, a hotel manager […]

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November 12 2020 Hotel Reputation Management: 3 Tools and Platforms to Keep Online Sentiment Positive

Online reputation management is a cornerstone of any successful business- be it hospitality, technology, or retail. Reputation management involves utilizing platforms (i.e. Google, Facebook, and Yelp) to monitor customer reviews. Reading reviews gives businesses insight into what is working for their consumers and what is not. A recent TripAdvisor study showed that 83% of those […]

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September 23 2019 10 Books to Keep You Ahead of the Game

So much about management, marketing, and entrepreneurship centers around knowing your competitors and your client base. While understanding the layout of the field and the key players involved is crucial in reaching your goals, your attitude, outlook, and the daily practices you employ can easily undermine you. To help you keep ahead of the game, […]

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September 12 2019 15 Hospitality Leaders Share Their Best Business Advice

In the hospitality industry, customer experience is king. What does it take to succeed, grow as a professional, and lead better in a business that is chaotic and ever-changing? Here’s what 15 hospitality leaders, past and present, had to say. Gray Shealy, AVP of Architectural Design and Innovation, Royal Caribbean Cruises “Respect for others will […]

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July 17 2019 Top 10 Ways to Work Smarter, Not Harder

You’ve heard it already: to get ahead in business, you need to work smarter, not harder. It’s a nugget of wisdom that applies to any area of life, but it’s become such a cliche that the idea behind the saying needs revisiting. At the end of the day, working hard isn’t what delivers your results. […]

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June 2 2019 7 Things Mentally Strong People Do

Viral blog post “13 Things Mentally Strong People Don’t Do” became a cultural phenomenon that inspired two books. Written by a social worker after the death of her husband, the list shows ways most people unconsciously make life more challenging with bad mental habits, fears, and subliminal thought patterns. We thought we’d flip the script with […]

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May 28 2019 How to Listen to Others Instead of Just Hearing Them

What’s the difference between hearing and listening? While it might seem like they’re two sides of the same coin, there’s actually a huge gap between them. The classic research on the subject, Edgar Dales’ Cone of Experience, suggests that we only remember between 25 and 50 percent of what we hear. In an hour-long meeting, […]

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