personal growth

It’s a hotelier’s worst nightmare. A guest is mad about a failure of service, and they’re letting everyone within earshot know. How should a hotel associate handle an angry guest?  It’s not always going to be easy — the day-to-day experience of the hospitality industry can be mentally and physically taxing, especially when dealing with […]

Working in the hospitality industry is not easy. Work is physically exhausting, and employees focus solely on putting guest’s needs first, helping them get what they need while providing an exceptional experience. That constant focus on a patrons’ needs can be mentally challenging and fatiguing, which may put hospitality employees at risk of burnout. Beginning […]

The hospitality industry has seen its fair share of upheaval in the last couple of years, starting with lockdowns and continuing into the “new normal” of life during a persistent pandemic. Even before COVID-19 hit, the hospitality industry expected a lot from their workers. Employees constantly have to keep a polite face while dealing with […]

Hospitality professionals are a special breed. Sociability, amiability, and a perpetual drive to deliver guests a great experience are second nature to them. They are the face of a hospitality business and often remain in constant contact with customers. These professionals are the go-to people when guests’ needs must be fulfilled or when things go […]