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Customer Portal
February 1 2022 Top 5 Service Recovery Strategies to Improve Guest Experience

Every service industry professional wants both their day and workplace to run smoothly. However, that isn’t always a guarantee. When a guest isn’t satisfied with your services, you need to recuperate with a good service recovery strategy. These strategies provide a solution to your unhappy customer, reduce customer complaints, and promote customer loyalty and satisfaction. […]

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September 16 2021 The Importance of Honing Your Personality Skills to Thrive in Hospitality

Hospitality professionals are a special breed. Sociability, amiability, and a perpetual drive to deliver guests a great experience are second nature to them. They are the face of a hospitality business and often remain in constant contact with customers. These professionals are the go-to people when guests’ needs must be fulfilled or when things go […]

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We work with several major brands and management companies, including:

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aimbridge
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