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Customer Portal
December 20 2023
December 20 2023 Hotel Guest Experience Journey Mapping: How to Map 7 Essential Touchpoints

The hotel guest journey can be likened to an extended road trip. Beyond the basics of finding a room, booking a room, and staying for one or two nights, the entire hotel guest journey covers multiple guest touchpoints that occur during and after their stay. Hotel guest journey touchpoints consist of any interaction or point […]

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November 13 2023 A Guide to Mobile Room Key Technology in Hotels

The Benefits of Mobile Room Key Integration Into Guest Rooms Mobile room keys have become a staple technology across many types of hotels. Global hotel chains like Marriott, Hilton, IHG, and AccorHotels, as well as luxury resorts like The Ritz-Carlton, Four Seasons, and Mandarin Oriental, have all adopted mobile room keys for guests. Using cell […]

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July 15 2023 7 Trends for the Future of Hotel Guest Room Technology

  Hotel guest room technology has advanced dramatically in recent years, revolutionizing the hospitality sector and transforming what it means to offer remarkable stays. Today, hotels now have access to an array of automated, AI-driven, and mobile technologies that can improve guest experiences while streamlining their operations. From smart thermostats that optimize temperature control to […]

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June 3 2023 An Expert Guide to Millennial Travel: 6 Important Millennial Hotel Trends

  Millennial travel has rapidly evolved in recent years, with this generation seeking unique and authentic experiences that differ from the traditional tourism industry. There are several compelling trends that are a driving force behind millennial travel, prompting hospitality providers to rethink how they approach and accommodate this massive demographic. Especially notable compared to older […]

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February 1 2022 Top 5 Service Recovery Strategies to Improve Guest Experience

Every service industry professional wants both their day and workplace to run smoothly. However, that isn’t always a guarantee. When a guest isn’t satisfied with your services, you need to recuperate with a good service recovery strategy. These strategies provide a solution to your unhappy customer, reduce customer complaints, and promote customer loyalty and satisfaction. […]

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September 16 2021 The Importance of Honing Your Personality Skills to Thrive in Hospitality

Hospitality professionals are a special breed. Sociability, amiability, and a perpetual drive to deliver guests a great experience are second nature to them. They are the face of a hospitality business and often remain in constant contact with customers. These professionals are the go-to people when guests’ needs must be fulfilled or when things go […]

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We work with several major brands and management companies, including:

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aimbridge
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