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January 14 2022
January 14 2022 How to Overcome Management Issues in Hospitality & Tourism

The hospitality industry is one of the world’s longest established industries, and also one of the most ever-changing. The need to be cutting edge – but also comforting and consistent – proves to be a constant challenge. As a General Manager, the friction between managing your hotel on a daily basis and staying on top of […]

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October 26 2021 What Does a Hotel Management Company Do?

Hotel management is the essential backbone behind overseeing the general operations of a hotel business. In many cases, these duties are distributed across a management team comprised of a general manager and other senior-level professionals. However, in other cases, the strategic operations of a hotel are handled by a third-party management company. What’s a Hotel […]

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October 15 2021 5 Factors That Determine Job Satisfaction in the Hospitality Industry

Both customer and employee job satisfaction are priority matters of concern for any organization in hospitality. In a fast-paced, high-stress environment where employee turnover reaches some of the highest rates, retaining quality team members for the long term is an uphill battle. In hospitality, satisfied employees are more likely to provide exceptional guest service. They […]

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September 7 2021 10 Ideas to Enhance Hotel Guest Satisfaction & Experience

With the rise of competition and guest expectations in hospitality, the importance of delivering an exceptional guest experience is a top priority for occupancy and profitability. A positive guest experience is what keeps guests coming back to your hotel stay after stay. So if you want to go above and beyond for your guests, consider […]

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August 17 2021 10 Tourism & Hospitality Conferences for Industry Professionals

Tourism and hospitality conferences come in many forms. Not only are there events for niche areas of hospitality, such as finance or technology, but there are also conferences tailored for specific industry professionals, such as executives and leaders.  With the last couple of years shaken up from pandemic-induced cancellations and postponed events, the outlook for […]

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June 17 2021 7 Strategies for Overcoming Resistance to Change in an Organization

Simply put, change can be both daunting and difficult. Most people prefer to maintain their existing habits and comfort zones versus venturing into unknown territory. Organizational change comes with a unique share of challenges. Opting to change one’s personal life is very different from embracing top-down change in the workplace. Resistance to organizational change occurs […]

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June 3 2021 5 Hospitality Certifications That Accelerate Your Professional Career

The options for hospitality certifications are vast with opportunities, ranging from online courses and exams to in-person training and internships. Not only can professionals earn industry-specific skills and experience, but many hospitality certification programs are hyper-focused on specific areas of business, such as revenue management, administration, analytics, destination management, and marketing. To highlight some of […]

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May 2 2021 How to Resolve Conflict in the Workplace When Stakes are High

It’s inevitable that any hospitality business will eventually encounter some type of conflict. Research indicates that an overwhelming 85% of workers experience some degree of workplace conflict. That same report found that on average, each employee spends 2.1 hours every week (or approximately one day a month) dealing with conflict in some manner. Time is […]

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March 29 2021 5 Digital Technology Trends Reshaping the Hospitality Industry

Not only is it critical to stay on top of the latest technology trends in hospitality, but given the highly competitive nature of the industry, hotel entrepreneurs and managers need to evolve alongside these trends. Between augmented and virtual reality, AI-driven automation, and IoT integrations that streamline the guest experience, the technology trends and cutting-edge […]

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March 24 2021 5 Employee Incentive Ideas to Motivate Hospitality Staff

The Hospitality industry is infamous for staffing and employee retention issues. Job burnout and dissatisfaction are frequent challenges for hospitality managers and leaders. With this in mind, it’s crucial for hotel managers and hospitality HR departments to invest in their employees well beyond just a paycheck. Below we share five employee incentive ideas that motivate […]

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March 16 2021 7 Lifestyle Habits of Highly Productive People

For the several last decades, the idea of being productive has centered on working hard, working smart, and putting in the hours. But these productivity measures are arbitrary societal constructs that fail to acknowledge the key habits and routines that ultimately shape our lifestyle as a whole. In today’s modern mindset of working smarter and […]

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February 4 2021 How to Avoid Burnout at Work? 3 Ways to Prevent Professional Fatigue in Hospitality

The Hospitality industry is notorious for high rates of employee burnout. With most job roles being highly labor-intensive and emotionally consuming due to intense interpersonal relationships, Hospitality employees encounter higher burnout rates than most other industries. Mayo Clinic describes burnout as a state of physical or emotional exhaustion that also involves a sense of reduced […]

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January 8 2021 Leadership Skills to Advance Your Career in the Hospitality Industry

Great leaders are people whom one would never expect to lead. They come from all walks of life and usually never end up following the predetermined path to leadership. Now, some people are born leaders, but more often than not, leaders are people who wish to see change and use that fire inside of themselves […]

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December 8 2020 7 Keys to Being Successful in the Hospitality Industry

Julia Sugarbaker said it best, “Hospitality is simply an opportunity to show love and care.”  There is no other industry in the world where people get to care for people the way that they do in the hospitality industry. Whether you are waiting tables at a diner, mixing drinks at a local watering hole, checking […]

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November 19 2020 How to Become a Good Hotel Manager? Develop These Important Qualities & Characteristics

To quote the award-winning author and speech-coach, Patricia Fripp, “It’s not your customer’s job to remember you, it is your obligation and responsibility to make sure they don’t have the chance to forget you.” Operating a successful hotel can be made or broken by hotel management. Like all in a management position, a hotel manager […]

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September 23 2019 10 Books to Keep You Ahead of the Game

So much about management, marketing, and entrepreneurship centers around knowing your competitors and your client base. While understanding the layout of the field and the key players involved is crucial in reaching your goals, your attitude, outlook, and the daily practices you employ can easily undermine you. To help you keep ahead of the game, […]

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September 12 2019 15 Hospitality Leaders Share Their Best Business Advice

In the hospitality industry, customer experience is king. What does it take to succeed, grow as a professional, and lead better in a business that is chaotic and ever-changing? Here’s what 15 hospitality leaders, past and present, had to say. Gray Shealy, AVP of Architectural Design and Innovation, Royal Caribbean Cruises “Respect for others will […]

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July 17 2019 Top 10 Ways to Work Smarter, Not Harder

You’ve heard it already: to get ahead in business, you need to work smarter, not harder. It’s a nugget of wisdom that applies to any area of life, but it’s become such a cliche that the idea behind the saying needs revisiting. At the end of the day, working hard isn’t what delivers your results. […]

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June 2 2019 7 Things Mentally Strong People Do

Viral blog post “13 Things Mentally Strong People Don’t Do” became a cultural phenomenon that inspired two books. Written by a social worker after the death of her husband, the list shows ways most people unconsciously make life more challenging with bad mental habits, fears, and subliminal thought patterns. We thought we’d flip the script with […]

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May 28 2019 How to Listen to Others Instead of Just Hearing Them

What’s the difference between hearing and listening? While it might seem like they’re two sides of the same coin, there’s actually a huge gap between them. The classic research on the subject, Edgar Dales’ Cone of Experience, suggests that we only remember between 25 and 50 percent of what we hear. In an hour-long meeting, […]

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We work with several major brands and management companies, including:

Marriott Guest WiFi Provider
Hilton Hotels and Resorts
Hyatt Hotels Network Service Provider
Great Wolf Lodge Network Services Provider
Bluegreen Vacations Network Service Provider