General Manager

The options for hospitality certifications are vast with opportunities, ranging from online courses and exams to in-person training and internships. Not only can professionals earn industry-specific skills and experience, but many hospitality certification programs are hyper-focused on specific areas of business, such as revenue management, administration, analytics, destination management, and marketing. To highlight some of […]

Not only is it critical to stay on top of the latest technology trends in hospitality, but given the highly competitive nature of the industry, hotel entrepreneurs and managers need to evolve alongside these trends. Between augmented and virtual reality, AI-driven automation, and IoT integrations that streamline the guest experience, the technology trends and cutting-edge […]

The Hospitality industry is infamous for staffing and employee retention issues. Job burnout and dissatisfaction are frequent challenges for hospitality managers and leaders. With this in mind, it’s crucial for hotel managers and hospitality HR departments to invest in their employees well beyond just a paycheck. Below we share five employee incentive ideas that motivate […]

For the several last decades, the idea of being productive has centered on working hard, working smart, and putting in the hours. But these productivity measures are arbitrary societal constructs that fail to acknowledge the key habits and routines that ultimately shape our lifestyle as a whole. In today’s modern mindset of working smarter and […]

The Hospitality industry is notorious for high rates of employee burnout. With most job roles being highly labor-intensive and emotionally consuming due to intense interpersonal relationships, Hospitality employees encounter higher burnout rates than most other industries. Mayo Clinic describes burnout as a state of physical or emotional exhaustion that also involves a sense of reduced […]

Great leaders are people whom one would never expect to lead. They come from all walks of life and usually never end up following the predetermined path to leadership. Now, some people are born leaders, but more often than not, leaders are people who wish to see change and use that fire inside of themselves […]

Julia Sugarbaker said it best, “Hospitality is simply an opportunity to show love and care.”  There is no other industry in the world where people get to care for people the way that they do in the hospitality industry. Whether you are waiting tables at a diner, mixing drinks at a local watering hole, checking […]

To quote the award-winning author and speech-coach, Patricia Fripp, “It’s not your customer’s job to remember you, it is your obligation and responsibility to make sure they don’t have the chance to forget you.” Operating a successful hotel can be made or broken by hotel management. Like all in a management position, a hotel manager […]

So much about management, marketing, and entrepreneurship centers around knowing your competitors and your client base. While understanding the layout of the field and the key players involved is crucial in reaching your goals, your attitude, outlook, and the daily practices you employ can easily undermine you. To help you keep ahead of the game, […]

In the hospitality industry, customer experience is king. What does it take to succeed, grow as a professional, and lead better in a business that is chaotic and ever-changing? Here’s what 15 hospitality leaders, past and present, had to say. Gray Shealy, AVP of Architectural Design and Innovation, Royal Caribbean Cruises “Respect for others will […]

You’ve heard it already: to get ahead in business, you need to work smarter, not harder. It’s a nugget of wisdom that applies to any area of life, but it’s become such a cliche that the idea behind the saying needs revisiting. At the end of the day, working hard isn’t what delivers your results. […]

Viral blog post “13 Things Mentally Strong People Don’t Do” became a cultural phenomenon that inspired two books. Written by a social worker after the death of her husband, the list shows ways most people unconsciously make life more challenging with bad mental habits, fears, and subliminal thought patterns. We thought we’d flip the script with […]

What’s the difference between hearing and listening? While it might seem like they’re two sides of the same coin, there’s actually a huge gap between them. The classic research on the subject, Edgar Dales’ Cone of Experience, suggests that we only remember between 25 and 50 percent of what we hear. In an hour-long meeting, […]