Customer Portal

85% of calls are answered in less than 60 seconds.

That's our contractual agreement with you, but we adjust depending on the brand standards your guests expect. We also train our hotel guest support teams to your brand standards so there is an uninterrupted brand experience for their hotel stay. Our goal is to provide friendly, accurate support and respond to everyone’s needs immediately.   You can be confident our team will get your guests connected fast and use your brand standards when interacting with the hotel guest. Our goal is to provide friendly, accurate, and brand-specific support and respond to everyone’s needs immediately. And since your network is active 24/7/365, that’s exactly how often we’ll be prepared.

Real-time status with nothing to hide

You’ll have full transparency into every ticket and how they’ve been resolved. Our Customer Dashboard logs every support call and provides detailed recaps for your review.

We’ll even help with problems beyond your borders

Our monitoring software quickly identifies when your network is down due to issues with your Internet Service Provider (ISP). If that’s the case, we’ll troubleshoot those problems for you and do our best to coordinate an immediate fix.

You won’t have to worry about long phone calls and waiting on hold with your provider, because if it’s your problem, it’s our problem.

One phone line for you. Another for your guests.

Not only will your guests have dedicated brand specialists on standby, but you’ll have your own 800-number for hotel-level support. If you’d like to adjust your system, change pricing, or have any technical questions, you’ll be able to reach the right person without the headache of phone transfers.

Marriott

Guest Support Hotel Support

Hilton

Guest Support Hotel Support

IHG

Guest Support Hotel Support

Hyatt

Guest Support Hotel Support

InTown Suites

Guest Support Hotel Support

Choice Hotels

Guest Support Hotel Support

Wyndham, Great Wolf Lodge, Bluegreen Vacations and others

Guest Support Hotel Support

With a 24/7/365 Help Desk and 116 agents and NOC specialists, real technicians answer 85% of calls within 60 seconds or less.

Many connection challenges can be fixed remotely

Our systems are among the most reliable in any industry—and most technical difficulties can be fixed in minutes without onsite interruption. The dashboard lets us know right away if additional support is needed.

If so, we’ll arrange for a certified technician to visit your property as quickly as possible.

We also have a full list of common devices and fixes for older hardware. If the challenge is due to outdated laptops, corporate firewalls, or unsupported gaming software, we can usually fix it fast.

Contact our sales team to request a demo

Technical support features include:

  • Network and internet support
  • ISP tech support
  • Full network visibility
  • Proactive monitoring and management (NOC control of on-site equipment and power cycling)
  • Wireless device/routers/RFID management
  • Switch monitoring/troubleshooting/replacement
  • VoIP maintenance and repair
  • Digital/IPTV/Security camera support
  • Advanced call routing and management
  • Flexible menu and number distribution
  • Detailed call reporting
  • Calls recorded (WAV)
  • Detailed reporting
  • Trouble-ticket reporting available in flexible formats
  • Network health statistics reporting
  • Circuit monitoring
  • Proactive notification of network failures

We are a preferred vendor for many hotel brands including:

Marriott Guest WiFi Provider
Hilton Hotel Network Services Provider
IHG Network Services Provider
Hyatt Hotels Network Service Provider
Choice Hotels Network Service Provider
Great Wolf Lodge Network Services Provider
Bluegreen Vacations Network Service Provider