Hospitality Technology

Hospitality procurement keeps the guest experience running smoothly. Every clean towel, fresh ingredient and piece of equipment comes from decisions made in procurement. But a lot of hotels still use spreadsheets, email chains and manual processes that take up considerable time and money. James Hansen, VP of business development at Reeco (a hotel-centered procurement management […]

Social media has changed the way people discover their next trip. One compelling Instagram reel from the right influencer can bring in hundreds of new bookings. Hotel influencer marketing capitalizes on this strong dynamic by partnering with content creators who showcase your property to people already excited about their next trip. Travelers trust real experiences […]

Business travelers represent a significant segment of the hospitality industry. Global business travel spending will exceed $1.57 trillion in 2025, according to GBTA’s latest outlook. As hotels continue to cater to business travelers, your property needs to keep pace with shifting technology and expectations to remain competitive with this vital demographic. At Blueprint RF, we […]

Walk into a hotel room today, and the technology features are completely different from just a few years ago. Smart mirrors display weather updates and flight information. Voice commands control lighting and temperature. AI concierge addresses immediate questions and needs. The challenge for hotels is not whether to adopt these technologies, but how to find […]

Hotels across the globe are embracing technology to tackle one of their toughest challenges. Managing a dynamic, diverse workforce. With workforce management software a primary part of the hotel tech stack, 70% of executives are investing in such technology to automate operations and boost efficiency. With high staff turnover, fluctuating demand- and the growing complexity […]

Hotel lobbies, by default, are becoming impromptu coworking spaces for digital nomads and business travelers. Some people use the lobbies for WiFi. Others extend their stay just to have another couple of hours of workspace. This is an underutilized revenue stream that savvy hotels are now capturing. Coworking spaces are designated work areas (typically in […]

Hyper-personalized guest experiences are foundational to today’s hospitality landscape. According to research from Forrester, 62% of travel and hospitality decision-makers who personalize experiences say their efforts led to customer experience (CX) improvements that exceeded expectations. Even modest CX gains have a significant effect on revenue, says Forrester’s CX Index. There’s a substantial gap between what […]

Hotel WiFi is the backbone of guest satisfaction and a deciding factor for bookings. Travelers see internet connectivity as important as clean sheets or hot water. Survey reports indicate that 92% of hotel guests stated that fast, reliable WiFi is critical when choosing a place to stay. Conversely, slow and unreliable WiFi is the top […]

Hotel guests expect more than clean rooms and quick check-ins. Guests want service that understands their preferences and feels human, even when it’s digital. Guest messaging via mobile platforms is the most powerful way to initiate personalized conversations with guests. A 2025 report from Cloudbeds found 70% of guests prefer communicating with hotels through digital […]

Technology in hospitality has reached a tipping point. 2025 reports show that 96% of hoteliers are investing in contactless technology, and 77% of guests prefer automated messaging over traditional communication methods. Here’s the reality most hotel operators face right now: staffing shortages continue to squeeze operations while guests expect faster, more personalized service than ever […]

Turn Hotel Industry Challenges Into Growth Opportunities The hospitality industry stands at a pivotal crossroads in 2025. Hotels face evolving guest expectations, technological disruption, competitive pressure, and operational complexities that demand innovative solutions. Success in hospitality today requires more than traditional service excellence. It demands a sophisticated blend of human touch and technological advancement. These […]

Key Examples of Hotel Branding to Incorporate Within Your Strategy Picture the world’s most memorable hotels. The Ritz-Carlton’s crown and lion. The sleek W Hotels’ edge. The unmistakable luxury of Four Seasons. These hospitality icons have figured out a fundamental truth: exceptional branding transforms properties into destinations. Studies suggest effective hotel branding may contribute to […]

Helping Prevent Common Hotel Scams With Network Cybersecurity The hospitality industry faces a surge in sophisticated cyber threats and scams. Some industry reports indicate social engineering attacks against hotels increased 300% in the first half of 2024, with vishing emerging as a notable threat vector. These attacks target everything from guest data and payment systems […]

Supercharge Hospitality Staff Efficiencies Using These 10 Key Hotel PMS Integrations In today’s competitive hospitality industry, a hotel’s Property Management System (PMS) is only as powerful as its ability to seamlessly connect with other critical operational tools. As hotels continue to adapt to digital transformation, the integration capabilities of modern PMS platforms have grown beyond […]

The Internet of Things (IoT) is now an integral component of modern hospitality, fundamentally transforming hotel operations and guest experiences. In 2025, IoT adoption in the hospitality industry reached 58%, enabling a higher level of personalization through automated mobile check-ins, keyless entry, smart room integrations, and in-room entertainment options. The intersection between IoT and AI […]

Smart motion sensors have emerged as a viable technology for improving cost efficiency and sustainability in hotels by helping manage energy consumption, streamline operations, and enhance guest experiences. Beyond simply detecting movement, motion sensors in hotel rooms provide multiple benefits, including: Automating lighting control Improving HVAC system performance Supporting security measures Improving indoor air quality […]

Dynamic pricing has become an essential strategy for hotels. In a saturated hospitality market, dynamic pricing is pivotal for increasing bookings, optimizing revenue, enhancing customer satisfaction, and gaining a competitive edge. The utilization of a dynamic pricing strategy in hotels, however, takes many shapes. To successfully leverage dynamic pricing, hotels need to combine foresight into […]

Just like the Roomba has revolutionized cleaning at home, hotels have increasingly adopted housekeeping technology for many reasons. Housekeeping is one of the most manual and labor-intensive departments in hotels, standing to benefit from innovation. Compared to hotel desk jobs, housekeeping is characterized by time-consuming, laborious roles riddled with psychological stress due to time pressures […]

Over the past decade, fitness has become more than just a trend. With regular exercise linked to disease prevention, longevity, and a general desire to look good and feel better, more and more people are making fitness a priority in their everyday lives, even when they travel. Technology is playing a pivotal role in reshaping […]

Discover Must-Have Features, Benefits & Trends for Hotel Property Management Software Systems In today’s competitive standards of hospitality service, hotel property management software (PMS) has become a crucial investment. When integrated effectively, hotel PMS platforms can improve the efficiency, guest experience, and level of automation across various aspects of a hotel’s operations. Hotel property management […]

Advancements in hotel technology are swiftly evolving, and at the forefront of this revolution is Augmented Reality (AR). With the ability to overlay computer-generated images onto our physical world, AR provides a massive upgrade in how hotels engage with their guests and streamline their day-to-day operations. The use of AR (and its counterpart, Virtual Reality) […]

Hotel guest profiles are invaluable assets in hospitality. A well-crafted profile can offer a wealth of information, painting a detailed picture of who your guests really are. This knowledge enables hoteliers to anticipate their guests’ preferences almost instinctively and tailor guest experiences to meet and exceed their expectations. The use of guest profiles in hotels […]

The emergence of hotel mobile check-in systems is more than just a trend. It’s a pivotal technology adoption that’s reshaping the guest experience. Initially driven by the COVID-19 pandemic and a growing appreciation for contactless services among guests, studies show that guests are more than willing to use hotel mobile check-in systems, even long after […]

Imagine checking into a hotel, where instead of fumbling around for your ID and credit card at the front desk, you’re greeted by name and handed your key within seconds. While this may seem like a futuristic idea, it’s quickly becoming a reality with facial recognition technology in hotels. Parallel with the adoption of artificial […]

Integrate Virtual Reality for Powerful New Guest Experiences Virtual reality in the hotel industry is no longer a futuristic concept. It’s here, and it’s transforming the guest experience — even before they book their accommodations. The integration of virtual reality in hotels isn’t just about entertainment. It extends to various aspects like bookings, tours, and […]

Modern Travel Preferences Survey Results The Hospitality Innovation and Technology (HIT) Lab at West Virginia University (WVU) asked 1,222 Travelers about how they traveled before and during the pandemic, alongside what they expect their future travel to look like. Continue on to discover traveler’s current expectations and desires for tourism in today’s post-pandemic world.

Step-By-Step Instructions for Connecting Your Favorite Streaming Devices If there’s one trend that’s evolving the delivery of in-room entertainment for hotel guests, it’s enabling the connection between guests’ preferred streaming services and the hotel room’s TVs and WiFi networks. Unfortunately, connecting streaming services and devices like Roku, Apple TV, and Chromecast to hotel WiFi networks […]

As the hospitality industry continues to devise new and innovative solutions, service robots in hotels are becoming increasingly adopted to enhance guest experiences and streamline the efficiency of day-to-day operations. From assisting with luggage transport to automating front desk processes, there’s a lot to unpack with the utilization of robots in hotels and the value […]

As hospitality continues to evolve and adapt to changing guest expectations, savvy hoteliers are always on the lookout for innovative ways to improve their operations while enhancing guests’ stays. One promising solution that has gained traction in recent years is hotel automation, which leverages the latest technological advancements to streamline various aspects of the hospitality […]

“Do hotels have free WiFi?” This simple question comes with less obvious answers that are worth unpacking. The short answer is yes, most hotels do offer free WiFi to guests. But not all hotel WiFi networks are treated equally. Some hotels charge a premium for higher bandwidth use, which can be a necessary upgrade depending […]

More than just a marketing tool, social media has become an integral way for hotels to engage with guests and enhance their overall experience. From building a rapport, cultivating community, and fostering loyalty with guests, social media effectively establishes an authentic reputation and following while providing a valuable mechanism for hotel guest engagement. Engaging with […]

As more and more people vote with their dollars to combat climate change, reduce waste, and curtail damages we inflict on the planet, hoteliers are compelled to re-examine their priorities and cater to the growing environmental and sustainability concerns of guests. In a 2021 Sustainable Travel Report published by Booking.com, 83 percent of travelers believe […]

Generation Z, more commonly known as “Gen Z” or “zoomers,” is the younger demographic cohort that comes after the Millennials. According to Pew Research, this demographic consists of people born between 1997 and 2012, so most Gen Zers are currently in their late teens and early twenties. Travel-savvy and adventurous, the Gen Z cohort is […]

Bleisure travel – the newfound way of combining business and leisure travel – is on the rise in the hospitality industry. As working remotely becomes increasingly common and the gig economy breeds more freelancers and digital nomads, the modern workforce as we know it is melding both work and pleasure amid their travels. What Exactly […]

Hotel business centers have grown to become an essential commodity for guest satisfaction and experience. These hubs provide a dedicated space for business travelers to take care of essential duties and tasks, such as taking conference calls, printing important documents, or hunkering down to focus on work. These centers are not limited to executives and […]

Technology is having an immense impact on how guests experience in-room entertainment. With the rise of streaming services, hotels have begun to offer direct in-room access to content streaming. While pre-installed streaming options are convenient, guests desire access to even more versatile content. The solution? Casting. TV casting gives hotel guests customizable, dynamic access to […]

Research shows that today’s hotel guests expect intuitive WiFi access in their hotels. In a study by Hotel WiFi in 2019, researchers determined that more than 90 percent of hotel owners have experienced an increase in the demand for good WiFi connectivity from customers. To meet this need, hotels need the appropriate network infrastructure. One […]

COVID-19 has shifted the world forever, including nearly every facet of the hospitality industry.  As a virus most easily avoided through strict social distancing, COVID-19 has created countless unique challenges for hotel safety. While these challenges are daunting, the hospitality industry has emphatically responded. Even before the pandemic, hotel technology catered towards efficient travel and […]

In today’s connected world, customers expect internet access at your retail store. Due to the structure of retail buildings, many people struggle to get a strong cell signal. As such, many customers  rely on a store’s WiFi network. While it’s easy to view having a guest WiFi connection as a luxury rather than a necessity […]

Hospitality professionals open up new worlds. They invite people to have experiences often outside of the everyday and work diligently to make those experiences ones to remember. They provide service in four, often overlapping, sectors. Travel and Tourism Travel and tourism professionals help people get to where they want to go and schedule the experiences […]

The true measure of a leader is how many leaders are found within their legacy. It is easy to measure leadership through outcomes. Success metrics tell you how your hospitality product or service resonates with your guests. But carrying those successes into the future will require a team who is both qualified and eager to […]

Technological glitches can turn a glowing 5-star guest review into a devastating 1-star rant. When guests stay in a hotel, they expect everything to go smoothly. This means efficient check-in processes, a stay with reliable modern amenities, and a seamless check-out experience. Any sort of hiccup, like a data interruption, can negatively impact guest experience. […]

Just because a motel is small does not mean it shouldn’t include the same modern amenities and conveniences of its larger hotel counterparts. Like any lodging provider, a motel’s number one goal should always be guest satisfaction. By focusing on consistently providing a superior guest experience, you’re setting yourself up for financial success by turning […]

With the rise of competition and guest expectations in hospitality, the importance of delivering an exceptional guest experience is a top priority for occupancy and profitability. A positive guest experience is what keeps guests coming back to your hotel stay after stay. So if you want to go above and beyond for your guests, consider […]

Anyone who’s spent time working in hospitality over the last several years knows that the role of technology in hotels has drastically expanded. Hotel technology trends continue to drive efficiency on many fronts as well as provide better service for guests. From streamlined check-in and service automation to enhance connectivity and smart technology integration, many […]

Hoteliers are always looking for ways to innovate, keep guests satisfied, and drive more bookings. Strategically sound hotel operations don’t only maximize efficiency internally but can also help improve the guest experience and market it in creative ways. There are various measures hotels can take to optimize their operations to reduce costs and maximize guest […]

In order to design a high-performing WiFi network that delivers optimal coverage across the entire premise, the strategic placement of wireless access points is fundamentally critical. Access points, which are positioned throughout a property and connect to a wired network, allow devices to connect to that network via a wireless signal. They are the foundation […]

Not only is it critical to stay on top of the latest technology trends in hospitality, but given the highly competitive nature of the industry, hotel entrepreneurs and managers need to evolve alongside these trends. Between augmented and virtual reality, AI-driven automation, and IoT integrations that streamline the guest experience, the technology trends and cutting-edge […]

Maintaining a secure and effective internet network is a rather difficult job if you lack the know-how. Most businesses understand this is something they cannot often handle themselves. To ensure their WiFi is up and running, most organizations decide to go with a managed internet service. Investing in managed internet should guarantee high-performance internet connectivity […]

Picture this: You are on a business trip, pacing back and forth across your hotel room floor while you take a very important business call. The person on the other end of the line is just about to give you a piece of crucial information when all of a sudden… they cut off mid-sentence. You […]

Online reputation management is a cornerstone of any successful business- be it hospitality, technology, or retail. Reputation management involves utilizing platforms (i.e. Google, Facebook, and Yelp) to monitor customer reviews. Reading reviews gives businesses insight into what is working for their consumers and what is not. A recent TripAdvisor study showed that 83% of those […]

Keeping your visitors and hospitality staff connected is essential. Nevertheless, the sheer number of guest devices and streaming activities makes it difficult for wireless networks to keep up. A guest WiFi as a Service platform puts the control in your hands while eliminating the headache of managing your hotel internet. Learn how high-speed WiFi solutions […]

Can your guests safely use their banking app on your wireless network? What happens if an unsuspecting traveler downloads malware? With cybercrime rising, a recent survey shows that 85% of hoteliers believe it’s very important “for guests to know that the hotel WiFi service they’re using is secure and able to safeguard their privacy.” However, […]

New hospitality technologies support efficient operations and stellar guest experiences. Yet, adding IoT solutions or hosting large conferences may strain your existing system. Your tech amenities won’t deliver a high return on investment without a stable and secure wireless network. Therein lies another challenge.  Overseeing your WiFi system is a full-time job. It requires time and financial […]

Choosing the best internet for hotels is no easy task. Along with assessing your WiFi installation cost, you need a strategy to ensure a return on your investment. However, estimating a price tag for your wireless amenities is challenging, as each building needs a custom solution. Although your final hotel WiFi cost may vary, the […]

Does your hotel guest WiFi network delight business and leisure clients? A stable and fast connection using the latest security protocols gives an excellent first impression of your brand. Your guests don’t have to question your internet capability because it works well as soon as they step foot on your property. But, legacy systems weren’t […]

As private users embrace the internet of things (IoT), hotels look for connected solutions to add extra value. Your hotel guests want every comfort of home, including voice-activated services. Hoteliers need more ways to reduce expenses while improving customer experience. Smart technology, like IoT solutions, delivers both. According to CSGI, “94% of organizations that have […]

Is it time to update your hotel WiFi network design? Boosting your internet speed or server capacity helps deliver fast WiFi to guests. But, using a system designed for offices as opposed to a custom hotel WiFi solution creates issues. It may limit your conference presenters from live streaming during the event. Or you find […]

Are your guests concerned about hotel WiFi security and privacy? Travelers want convenience. But, it’s expensive and time-consuming to monitor data breaches or, worse, fraudulent activity. As more consumers use data tracking tools, their awareness about cybersecurity grows. Secure websites using HTTPS soothes some worries. Yet, customers also want to know their data is safe […]

Will you adjust your hotel’s High Speed Internet Access (HSIA) pricing structure this year? As hoteliers prioritize technology investments while reducing costs in other areas, the question of free or fee-based Wifi often comes up. The answer plays a substantial role in overall guest experience and, ultimately, your hotel’s revenue. As the recent Hospitality Technology […]

Looking for help upgrading or installing your hotel WiFi? You’re not alone. According to a 2019 Lodging Technology Study by Hospitality Tech magazine, hoteliers are increasing their IT budgets in 2019 to invest in equipment and system upgrades. One of the core areas of investment is hotel WiFi hardware and software systems to manage the […]

Your hotel’s WiFi network is a crucial part of your guests’ experience. The hotel marketing experts at Revinate dug through over 53 million hotel reviews on sites like Yelp! and proprietary customer data from the hospitality industry. What they found was astonishing: internet-related reviews have a much lower overall score than those that don’t mention […]