A COVID-19 update: Read more…

Customer Portal

It’s inevitable that any hospitality business will eventually encounter some type of conflict. Research indicates that an overwhelming 85% of workers experience some degree of workplace conflict. That same report found that on average, each employee spends 2.1 hours every week (or approximately one day a month) dealing with conflict in some manner.

Time is money, and the inability of leaders to effectively manage and resolve conflict can be a costly problem. Conflict comes in many forms, making it a dynamic and challenging hurdle to overcome, especially when stakes are high. Here are five strategies every business leader and hands-on entrepreneur should understand when dealing with workplace conflict.

Embrace Conflict

In most cases, workplace conflict is best when embraced head-on. Otherwise, situations will only worsen, and employee absenteeism and job turnover become even more significant problems. When conflict surfaces, it’s crucial to deal with the issue as soon as it arises. Although not always easy, this practice is particularly vital when stakes are high, and conflict resolution is time-sensitive.

Contrary to the negative notion conflict can have in the workplace, the best leaders understand that conflict can be a constructive facilitator of positive growth within an organization when appropriately addressed and handled. On the opposite end of the spectrum, workplace conflict can cripple an organization when neglected and avoided. Embrace conflict aggressively and methodically to learn, adapt, and overcome.

View Conflict as an Opportunity

Based on the previous strategy, it’s important business leaders and entrepreneurs percieve conflict as an opportunity for positive outcomes versus negative disputes. When handled properly, virtually any workplace conflict can be a valuable learning opportunity for management and staff.

Disagreement between two parties or professionals offers potential for growth and development, especially when the conflict involves planning and decision making with long-term future ramifications. Differing perspectives can stimulate innovation and new ways of handling old problems. Workplace conflict doesn’t have to involve emotional grievance or personal disputes. Accomplished business managers and successful entrepreneurs use internal conflicts to help make the organization function better well into the future.

Listen Carefully

As a business leader attempting to resolve workplace conflict, you must listen carefully to both sides of the argument. This involves listening to what is being said rather than just listening for an opportunity to react.

According to Ann Chastain of Michigan State University, if we improve our listening and communication skills, we will better understand others perspectives, emotions, and needs. The ability to actively listen and hear what another person is saying is essential to working through conflict.

Active listening skills center on the ability to summarize and reframe. What do these active listening skills actually, and how can you practice them? You do not have to be in conflict to practice these skills – use them with your next conversation, whether at work or home. The skills are simple yet very powerful when used correctly.

Lastly, it would be best if you asked questions about what was discussed to confirm your understanding of the issues in question. You will be unable to find an effective resolution if you do not have a strong sense of the issues.

Resolve Mindfully

Arriving at a favorable resolution of conflict is always the ultimate goal. In resolving workplace conflict, it is vital to make sure you do the following.

Anytime people work together, conflict is simply a fundamental aspect of doing business. Conflict is a natural and normal part of any organization. When workplace conflict arises, there’s a tendency for morale to suffer and reports of absenteeism and decreased productivity to escalate.

Effectively handling and resolving conflicts is one of the biggest challenges both managers and employees face. In most cases, there are two common responses to conflict: avoidance or contest. In either scenario, it’s easy to feel dissatisfied with the outcome because no resolution has been achieved. By learning to constructively resolve conflict when stakes are high, we can turn a potentially destructive situation into an opportunity for growth and enhanced performance.

This post is part of BlueprintRF’s entrepreneur series, a collection of articles intended to equip business owners and executives with the tools, information, and resources they need to thrive in the hospitality industry.

Other similar articles

July 22 2021 5 Jobs in Hotel Management: How to Climb the Hospitality Career Ladder

From the front desk to concierge, most hospitality jobs are generalized as entry-level positions with room for growth and advancement. So how do you go about climbing the ladder and securing yourself a career in hotel management and leadership? Hotel management jobs encompass a diverse range of opportunities for professionals interested in tourism, guest relations, […]

Read complete article
June 17 2021 7 Strategies for Overcoming Resistance to Change in an Organization

Simply put, change can be both daunting and difficult. Most people prefer to maintain their existing habits and comfort zones versus venturing into unknown territory. Organizational change comes with a unique share of challenges. Opting to change one’s personal life is very different from embracing top-down change in the workplace. Resistance to organizational change occurs […]

Read complete article
May 7 2021 5 Strategies to Develop Resilience in a Fiercely Competitive Industry

Resilience development is a powerful strategy that enables professionals to tackle stress better, address workplace conflicts, and embrace challenges while on the job. Because professionals place work as the number one stressor in their lives, cultivating resilience is essential to overcome stress and burnout. In competitive industries like hospitality, work stress can intensify. In a […]

Read complete article

We work with several major brands and management companies, including:

Marriott Guest WiFi Provider
Hilton Hotels and Resorts
Hyatt Hotels Network Service Provider
Great Wolf Lodge Network Services Provider
Bluegreen Vacations Network Service Provider