Uncategorized

Learn the Key KPIs That Can Make or Break Hotel Success Providing exceptional guest experiences is only one facet of success in today’s data-driven hotel industry; measuring and optimizing every aspect of hotel operations proves equally crucial. Hoteliers leverage sophisticated Property Management Systems (PMS), Business Intelligence (BI) tools, and Revenue Management Systems (RMS) to track, […]

In the modern hotel environment, every network connection should be treated as potentially hostile. This is the foundation of zero trust security. Whether it’s a guest logging into the WiFi, a staff member accessing the property management system, or a vendor maintaining HVAC controls, zero trust cyber security assumes that no user or device can […]

Just like the Roomba has revolutionized cleaning at home, hotels have increasingly adopted housekeeping technology for many reasons. Housekeeping is one of the most manual and labor-intensive departments in hotels, standing to benefit from innovation. Compared to hotel desk jobs, housekeeping is characterized by time-consuming, laborious roles riddled with psychological stress due to time pressures […]

Protect Your Hotel Guests & Staff From Cyber Attacks With These Strategies Cyber attacks are coming for everyone, everywhere. According to Forbes, 94% of organizations have reported email security incidents, and that’s not even counting the many other ways hackers can infiltrate a network. Cybersecurity should be of paramount concern to every industry, hospitality included. […]

For hotel management teams and hospitality leaders, benchmarking in the hotel industry and hotel benchmarking metrics serve as a compass, guiding decision-making and strategic planning. By comparing performance against similar properties or industry leaders, hotels and hospitality businesses can identify best practices, set realistic goals, and develop targeted strategies to improve their operations and guest […]

The hotel guest journey can be likened to an extended road trip. Beyond the basics of finding a room, booking a room, and staying for one or two nights, the entire hotel guest journey covers multiple guest touchpoints that occur during and after their stay. Hotel guest journey touchpoints consist of any interaction or point […]

The Benefits of Mobile Room Key Integration Into Guest Rooms Mobile room keys have become a staple technology across many types of hotels. Global hotel chains like Marriott, IHG, and AccorHotels, as well as luxury resorts like The Ritz-Carlton, Four Seasons, and Mandarin Oriental, have all adopted mobile room keys for guests. Using cell phones […]

Streamline Your Hotel Operations With AI Chatbots AI chatbot technology has become a new normal in hospitality. Hotel chatbots are able to communicate with guests across multiple channels, including the hotel’s website, Facebook Messenger, WhatsApp, and other communication channels. They’re able to instantaneously provide answers to commonly asked questions and handle room reservations, check-ins, and […]

  Hotel guest room technology has advanced dramatically in recent years, revolutionizing the hospitality sector and transforming what it means to offer remarkable stays. Today, hotels now have access to an array of automated, AI-driven, and mobile technologies that can improve guest experiences while streamlining their operations. From smart thermostats that optimize temperature control to […]

  Millennial travel has rapidly evolved in recent years, with this generation seeking unique and authentic experiences that differ from the traditional tourism industry. There are several compelling trends that are a driving force behind millennial travel, prompting hospitality providers to rethink how they approach and accommodate this massive demographic. Especially notable compared to older […]

Hotel business centers have grown to become an essential commodity for guest satisfaction and experience. These hubs provide a dedicated space for business travelers to take care of essential duties and tasks, such as taking conference calls, printing important documents, or hunkering down to focus on work. These centers are not limited to executives and […]