blueprint rf
Support Services
Blueprint RF offers multi-tiered phone (via dedicated 800 number) and on-site network support services to suit your guest-driven demands. Because guests access the network/Internet at all times of the day and night, Blueprint RF never rests. Blueprint RF Support Services is always ready to serve, operating 24/7/365, around the clock.
World-Class Technical Support and Helpdesk Services
Our 24 hour technical support, inbound call center and ISP tech support services are provided by our highly knowledgeable and experienced technical support staff. Blueprint RF support services will add value by delivering top-notch, 24-hour support to your guest and hotel staff. When you receive exceptional 24 hour support, guest satisfaction levels rise and business profitability increases.
Blueprint RF help desk is always on – live agents delivering friendly, patient, and clear technical evaluation and advice. Using its robust Network Operation Tools to monitor and manage all major installed network devices, Blueprint agents can remotely troubleshoot and resolve most issues in minutes (including the ability to remotely reboot equipment without involving hotel staff), most often without the need to dispatch a field technician. In the event that a field technician is required however, Blueprint RF is ready to dispatch an expert technician for equipment replacement or repair.
Network and Internet Support
- ISP Tech Support
- Full Network visibility
- Proactive Monitoring and Management (NOC control of on-site equipment and power cycling)
- Wireless device/routers/RFID management
- Switch monitoring/troubleshooting/replacement
- VoIP maintenance and repair
- Digital/IPTV/Security Camera support
Advanced Call Routing and Management
- Flexible menu and number distribution
- Detailed call reporting
- Calls recorded (WAV)
Detailed Reporting
- Trouble-ticket reporting available in flexible formats
- Network health statistics reporting
- Circuit monitoring
- Pro-active notification of network failures